LAS VEGAS – As they took turns on a stage addressing thousands of industry leaders last week, top executives from Wal-Mart and Target Corp. offered different road maps of how to survive — and thrive — in the fast-changing retail landscape.
Target Chief Executive Brian Cornell told the audience he is doubling down on stores, envisioning them as “shoppable distribution centers” where people can come in and browse core products such as apparel and accessories or grab an online order and some food to go.
About 20 minutes later, Marc Lore, Wal-Mart’s e-commerce chief, described a company making big investments in online as it looks to take on Amazon.com directly.
As Target is pulling back on some big-thinking Silicon Valley projects — a much-buzzed-about topic of conversation at the conference — Wal-Mart announced it is opening an incubator there for start-ups looking to disrupt the future of retail.
Time will tell which strategy will pay off. But the stakes are high.
Last week, household names such as Sears and Payless ShoeSource joined the growing list of retailers on a death watch as many in the old guard continue to struggle to keep up with online shopping and other changes in consumer behavior. News of their impending struggles hung over the Shoptalk digital retail conference with Silicon Valley-funded start-ups touting artificial intelligence and augmented reality as other solutions to help revitalize and modernize the industry.
To be sure, both Minneapolis-based Target and Wal-Mart have devoted considerable resources to both their stores and online operations.
Wal-Mart has been spiffing up its stores and investing in increased wages and training academies for its front-line workers. Target has hired hundreds of engineers in the last couple of years to stabilize and upgrade its website and has seen significant online growth, helping to make up for falling foot traffic. A spokeswoman said the retailer continues to focus on improving the mix and appeal of the website.
“Both are following a similar trajectory in understanding that omnichannel (a mixture of stores and digital) is the way forward,” said Michelle Grant, head of retailing for Euromonitor. “But Wal-Mart is making a bigger bet on dominating the e-commerce market” while Target is focused on integrating stores into its digital strategy.
Lore said at an industry event during the conference that his mandate is “to crush the U.S.” When asked if that meant being No. 2 [to Amazon], Lore, a former Amazonian, didn’t blink: “Win means win.”
Wal-Mart brought Lore in about six months ago to run its e-commerce operations in the United States after also buying his online retail start-up, Jet.com, for $3 billion. Since then, Lore has been integrating his Jet.com staff with that of Walmart.com so there’s one category manager in charge of both websites.
“It’s incredibly challenging for a company to sort of hand over the keys to a start-up,” he said from the Shoptalk stage. Wal-Mart CEO Doug McMillon “and the board made a big move in empowering me and the team to basically run all of Wal-Mart’s e-commerce business. That really got us fired up. We sort of carried that on with the acquisitions we’ve done.”
Under his leadership, Wal-Mart has snapped up three hip online retail companies in the last several months — outdoors retailer Moosejaw, footwear company Shoebuy, and most recently apparel retailer ModCloth. The CEOs of those companies are now being charged with not only running their own businesses but, for example, the entire shoe category for Walmart.com and Jet.com.
Lore acknowledged it can be challenging for a publicly traded company to invest beyond the next couple years out. But with Store No. 8, the just-announced incubator, he’s hoping to do just that by bringing in top entrepreneurs and giving them a budget to build start-ups looking out five to 10 years down the road.
“So there’s not a focus on just today,” he said. “They can actually think bigger.”
What’s happening at Target
That’s in contrast to Target, whose sales have been on the slide and recently began reining in some of its further-looking innovation projects such as an internal start-up called Goldfish and a store-of-the-future concept that was killed weeks before it was set to open in Silicon Valley.
“There are some great new things we’ll continue to evaluate,” Cornell said at Shoptalk. “We’ll look around corners. But I want to make sure the innovation investments we’re making are going to impact our business over the next two or three years.”
For now, as Target looks to return to positive sales, a big part of the next two or three years will be focused on improving its supply chain, launching a dozen new brands and remodeling and opening new stores.
The majority of shopping will continue to be done in stores for the foreseeable future, Cornell said. And Target sees stores as a key to digital growth since they already fill about 55 percent of online orders through in-store pickup or ship-from-store capabilities.
By leveraging its network of 1,800 stores, Target can get items to customers faster and spend less in shipping costs, he said. And when people come by the store to pick up their orders, it brings them to the store where they might buy other items.
“In this new era of retail, stores need to be multidimensional showrooms — they have to be destinations for services, and more and more we’re positioning ours to function as guest-facing hubs in a smart network,” he said. “Think of a Target store of the future as being a hyper local, shoppable distribution center.”
That’s why Target plans to remodel about 600, or about a third, of its stores in the next three years. The idea is to turn its stores into places of inspiration.
He didn’t name any names, but said the retailers that deferred investments in their stores are those that are struggling today.
Target’s new store prototype has two separate entrances, Cornell said, one meant to inspire with home and apparel displays while the other aimed at convenience with groceries and beverages moved to the front and an online order pickup area nearby.
“Our guests like to shop,” he said. “Our guests love that sense of discovery. They expect an elevated experience. So we need to create an environment that is worthy of their time.”




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I wonder who will be left standing by 2030? Probably just WalMart, Amazon and Taco Bell.
Wal-Mart sells ammunition. At Target, you can go to either the Mens' or Ladies' room.
Target - we want stuff delivered to our address.
Walmart gets more of my business because they are a full line store so I can in one stop fill most of the items on the list. Target has shed or emasculated so many departments that they are useless for my shopping needs.
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To some, Walmart is evil, overhead administration is evil, BUT retail is hard as so many famous brands have found out. Walmart's success is due to their overhead administration. \
Anybody in retail will tell you Walmart's strength is the basics of retail distribution.
@qqq I do not see Walmart as evil. I find they are grossly incompetent. The employees working there are unhelpful and have slow checkout counters. Their famed retail distribution a false marketing ploy. I am never able to do all my grocery shopping in one go. It feels like one is shopping for empty bins in the vegetable section. No store has as many empty bins as a Walmart.
@qqq You see the strength of their distribution in servicing their many stores in rural areas. They always see to be well-stocked. In groceries, they are many times the best option in small towns.
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I spoke with several people who attended this conference. To a person they said Target's presentation was outdated and embarrassing. They better get some management and a board that can figure it out, they're headed down the same path as Sears.
I placed two separate orders through Amazon this week, had them the next day. In other words I didn't waste, what could have been over and hour going to a store only to find out they didn't have what I wanted. I am at the point where I am doing 80% of my shopping through Amazon. Food will be next.
@paddleman Enjoy it now, because I don't see how this free shipping is sustainable. I look at how Dominos started out with pizza delivery of 30 minutes or it is free. That policy slowly withered away as they grew.
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Target used to run interesting Sunday circular ads, now they look like grocery store weekly ads run on the wrong day.
I avoid wal-mart even though I live a block from one. The problem with wal-mart is a guranteed 15 minute wait to check out.
@CammieTime I have yet to wait that long at WalMart even on Black Friday. Most of the longer times I have been in line are due to clueless customers like the ones who question every price.
Amazon is light years ahead of both Walmart and Target. Walmart does not even have a decent search engine. Target is done - heading the way of Sears. Target is a company whose leadership is totally out of sync with their customers. I live in walking distance of a Target but prefer to shop at Thyme or Cub. Target has not kept up in Organics. Even Walmart has much more Organic selection. Target is too conservative in responding to consumer taste in the grocery section. They are adamantly not allowing Apple Pay or Android Pay. Goodbye Target.
I don't think it's a coincidence that Target seemed to start to lose their way when they sold off Marshall Field's. It used to be that Target had a certain cache when you knew that this was a Dayton's company, and that you could expect a Dayton's like experience at a discount type store. Once they lost that, then it became a Walmart dressed in red.
@escapemac Target, cache? I must have missed that time period.
Nope wrong again Target.
The thing Wal-Mart.com has going for it is it's a silicon valley company with orders to consult with Arkansas only when it absolutely needs to. That keeps a lot of the old world retail baggage off of it's website. Target.com is deeply embedded with Target corporate culture. A lot of silo's and mini-kingdoms abound to keep innovation from happening.
Get rid of Cartwheel! So clunky! Just give me low prices!
I don't frequent Target much anymore, but when I do, their self-checkout is absolutely terrible. The registers freeze, or I get the "unrecognized item in bagging area" error - every time! What is worse is no one is paying attention to help fix these issues. Either there is literally no one around, or, in the rare case they are, they are not watching to see who needs assistance. This and the constant out of stock problem made me shift to Walmart.
@tacobob3000 Let me tell you about my "Self Bagging" incident:
I was buying a 60" x 24" mirror. The bar code scanned just fine, but that is when TROUBLE struck!
The message "I Don't Want To Bag This Item" came up. I pressed OK.
Then the error message "Unrecognized Item In Bagging Area" came up. Followed by a "Screen Freeze", and the message "Contact Store Manager For Assistance". What did I do wrong ???
It took me about 5 minutes to get a store person to come over and help me. They punched in some code, and I was able to pay for my mirror. I explained that I just could't put my huge mirror in one of those tiny bags.
Everyone who was waiting just laughed as I hurried out shaking my head.
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Target's lack of vision will be its doom. They've built partial grocery stores. Tried to make folks believe they are more upscale than Wal-Mart. And worst of all, entered the political realm, irritating a large percentage of their customer base. They'd do well jettison their political correctness and focus on serving all of their customers.
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I would love to go to Target with these people who complain of "bare" and "barren" shelves. While I was at Target today, I was actually looking for these barren shelves. Only found one....for throw pillows, the kind you would put on your couch. Otherwise, everything else seemed to be stocked to the hilt. What am I missing? What is it that results in all these complaints of bare shelves at Target???
@rextucker Out of stock in these areas: Grocery section, constantly. Pet food/supplies, more often than not. I haven't seen any improvements in 2+ years.
@rextucker Get out of the housewares and go to the grocery part of the store and focus on sale items.
@rextucker Anything in grocery on sale is a likely out of stock item.
@rextucker Check out their grocery section in Plymouth. It is worse than even Walmart Grocery.
@rextucker Many times it is the little things they are out of that seem to be from neglect. If you need six items to bake a cake and they are out of vanilla, that makes the other 5 items useless. Yet vanilla is not something there would be a run on, just lack of paying attention to the small details.
@rextucker Clothing basics, for me. The latest example: I used to buy all my winter tights at Target. But the labeled wall displays for tights at the Richfield SuperTarget have largely been barren October - February. So I've added that to my regular Amazon shopping.
I shop at the downtown Target due to proximity to work and despite how many gaggles you'll see of their corporate workers dissecting individual shelf displays, their execution seems to fall flat, even at this store. Besides recent years worth of products not being restocked, the recently implemented self-check out on the first floor has left for longer waits in line and decreased customer experience.
What impact are your corporate folks actually making? I'm only a shopper but the experience at the "corporate store" hasn't been improved and since the self-checkout implementation has gotten worse.
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Walmart has a long way to go to stand up to Amazon. the 'zon has not only the best product selection, they also have the best customer service in retail, bar none. Have an issue with an order, go online, ask them to call you...you get a call in less than 5 minutes (as opposed to being on hold), and their customer service folks aim to please. I have never had a better experience. I have used the "online order / pick up at store" with Target, Home Depot, and Walmart...and I would rank them in that order. I bought a 42" TV that way at Target, and the customer service person even took it out to curbside for me and helped load it. That surprised me.
Target, let's get back to basics.
* Stock your shelves.
* Stay away from politics. You have a very liberal corporate culture. Great. It's not representative of many or most of your "guests." I have no problem with transgender folks but I have a very hard time believing you haven't had a serious NET loss in business because of the bathroom nonsense.
* Dream big in your office and be sure to use copious amounts of euphemisms and Corporate Speak. But remember to be plain spoken once in a while and definitely listen to what your "guests" are telling you.
* Knock it off with the incubator stuff and guys named West Stringfellow. You sell diapers and socks. Be the best at that. You're not Google or Facebook.
* Make sure your stores are staffed. People hate waiting. They hate wandering around looking for help and they really hate waiting in the checkout queue.
* Want to make a quick few million? Sell that building across from your headquarters that houses your employee playland. I'm sure the fireplace and bean bags are nice and the chessboard out back with the human-sized pieces is a lot of fun but it's dead weight and is tying up some serious cash.
I could go on and on but maybe you should just start with a couple of these.
@mplstito The old Let it Be records building right across from headquarters right? I remember when I was still working there and they opened that building. To your point, that was a waste of money. The idea was to look hip and chic to the millennials they are hiring. Outside you have the bean bags and inside you have couches and Foosball so you can have your 1:1 in style.
It also reminds me of Target when it did its Rock the Expense internally where people came up with ideas on where to cut costs. Then to celebrate they printed up Rock the Expense T-shirts and stickers.
It amazing the waste that goes on when there are so many other important things they could be investing in to make their business better.
But what do I know, I am not a corporate suite.
Get rid of Paritosh's unit, for a start. His team is still trying to figure out what an "individual Target customer" looks like. I'm not joking: this is one of their projects. All the trips back to Sliicon Valley in the world will not solve this for Target.
For almost 20 years I spent many hundreds of dollars at Target each month. Target 's prices and merchandise changed, so I switched to Walmart and they now get that money. Walmart does better with the online too and I use them a lot more than Amazon now.
@natksou Ditto
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Wal-mart is wise to avoid the massive boycott that is plaguing Target, despite the media's perpetual "feigning ignorance" over the boycott by millions of former Target customers. The more Target's stock is in freefall, the more people seem determined to keep going with an effective boycott.
@goferfanz And yet, you wouldn't be able to find one stock analyst in the country who agrees with you. Not a single one. There is no vetting on that silly boycott - one person could have signed it a million times. It has been a complete bust, and is completely ignored by the company and the financial community.
@ErickMN @goferfanz
Facts are inconvenient things. Sales down, stock price in freefall. Let me guess, you believe the North Carolina boycotts are highly effective, however ;o)
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Another arrogant "head in the sand" strategy for Target. It is hard trying to be loyal to a local company when they are so badly mis managed and stubbornly stick to the past.
Target's got a really tarnished mojo right now... I hope they can get it back & be an interesting place to shop. But they have much work to do. Especially online.
@2muchwhining Target has scared away a lot of talent. How do you compete with Walmart or Amazon when you cannot attract the talent?
I don't find the Target "vision" compelling. Reading the description (obviously the reporters interpretation) comes off as a "duh" moment almost as if they have to repeat the obvious to remind themselves of some basic concepts.
Target used to be fun place to shop - the alternative to the crowded dirty poorly organized WalMart. WalMart borrowed Target's innovation and cleaned up their stores, now it's all about price and availability of products. Target's supply chain has always been a second rate operation and after all this time it still appears to have serious weakness.
Then there was the Canada expansion debacle led by the notorious Steinhaffel which sapped the company's mojo. The marketing group lost their leadership and descended into blandness. The layoffs and chaos that started in 2009 have left a legacy of uncertainty up to the present day.
Cornell has been a caretaker without the spark needed to restore the vision needed to differentiate them in the market. Amazon has the online environment and shipping process well developed. WalMart has the price perception even if it's not always the low cost.
Check the recent drop in stock price. Apparently investors are catching on the situation.
It's a slow drip drip drip of events that are eating away at the image value of a company that was and may still be obsessed with image.
Where is the leadership needed to recast the image?
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"Shoppable distribution centers"? Shouldn't this phrase be left within the conference room and not as a consumer (I mean, Guest) facing brand concept?
"And when people come by the store to pick up their orders, it brings them to the store where they might buy other items." Seriously?
Maybe also stream "Little House on the Prarie" and provide hay bales for the kids.
I wish Target success, but this is not innovative leadership when it's needed most.
iHOPE tARGET FAILS QUICKLY. tHEY DO NOT TREAT CUSTOMERS WELL
@alfiedog iHOPE tHey sELL that unCAPSLOCK tHINGY
Target loves social issues.
Walmart loves merchandising.
They lead in retail store development, very successfull, even in Canada.
They also are doing very well online.
They also own JET.COM
Target has made itself a target to fail
Yesterday I discovered Jet.com and bought a rug runner thinking i was getting a good deal, but then I read this article and looked up the rug and found the exact same on on Walmart website $5 cheaper.
Walmart tends to be silent on social issues. Target is out front about championing some Progressive ones (the bathroom wars being one). I do NOT think Target's stance helps - well over a million people signed a boycott Target pledge. I didn't shop there a lot, but they WERE useful for some stuff. NOT any more.
@wegman and for every person like yourself there is another person who despises discrimination and looks to shop at Target more often precisely BECAUSE they are willing to take a strong stance on the right side of social issues.
@dlhoff16 @wegman The problem for Target is that everyone has their own "right side" to those social issues. When I need product, I don't want to have to look up a retailers position on what bathroom to use. These Target managers seem worried about everything but profits. If I worked there and saw the competing strategies, I would head to Walmart. Target is thinking too short term.
@mrdoom Why do you base your retail shopping decisions on their public restrooms? And why do you need help determining which one to use? Your issues seem nothing to do with Target and everything to do with you.
@dlhoff16
Well, Target's sales numbers and stock price would seem to refute your claim.
@goferfanz Now, if you could just find one stock analyst to agree with you. Just one. But, you can't, so your comment is dismissed as nothing more than wishful thinking.
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@wegman What "bathroom wars"? Why do you wage warfare over strangers using the restroom? Please explain.