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Coffee Farmers Are Hurt by Single-Serving Pods Revolution in U.S.

Updated on
Keurig Green Mountain Inc. Machine
Waterbury, Vermont-based Keurig Green Mountain, which estimates 20 million of its brewers are in use across the U.S., says spending on coffee per buyer is up more than any other beverage since 2010, and that its brewed packs are up more than three times as much as energy drinks. Photographer: Daniel Acker/Bloomberg

Call it the most-disruptive development in the business since Starbucks Corp. began the coffee-shop boom in the late 1980s. It might even be the biggest thing since Luigi Bezzera patented the espresso machine in 1901.

Either way, single-serve brewing machines popularized by Keurig Green Mountain Inc. are now used by more than one in four Americans and are altering the way coffee is consumed. Almost every brand, from Folgers to Dunkin’ Donuts, is sold in disposable 2-inch-by-2-inch plastic pods that yield just one serving. They’re more efficient than drip-brewing pots capable of making 10 cups, some of which isn’t consumed and gets dumped.

While Americans still drink more coffee than any beverage except water, expanded use of single-serve machines has slowed demand growth for a $52 billion market in the U.S., the world’s biggest consumer. That’s hurt sales at a time when ample inventories of the commodity have sent prices tumbling.

‘Kitchen Sink’

“The coffee market has lost its best consumer: the kitchen sink,” said Hernando de la Roche, a senior vice president at INTL FCStone Inc. in Miami. “Roasters are telling us that single-cup coffee has been reducing demand.”

Consumption growth in the 12 months through September probably will slow to 1.8 percent in the U.S. and Canada, down from a 4 percent gain a year earlier, said Kona Haque, head of commodities research at ED&F Man in London.

“There has been volume erosion in the overall coffee category,” said John Boyle, chief operating officer at Portsmouth, Virginia-based Massimo Zanetti Beverage Group USA, which makes Hills Bros., Chock full o’Nuts and Kauai coffees. “It is clear that the development of the single serve business over the past years has had a definite impact on volumetric consumption of retail coffee,” he said in an e-mail.

More Brewers

About 27 percent of consumers own single-serve brewers, the most ever, the New York-based National Coffee Association estimates, based on survey data. An additional 12 percent of respondents said they have “definite” or “probable” plans to buy the machines.

Waterbury, Vermont-based Keurig Green Mountain, which estimates 20 million of its brewers are in use across the U.S., says spending on coffee per buyer is up more than any other beverage since 2010, and that its brewed packs are up more than three times as much as energy drinks.

Premium Product

Single-cup pods account for 12 percent of coffee sold by U.S. retailers, but they represent 36 percent of total sales, according to data from IRI, a Chicago-based researcher. That’s because they cost more per pound than beans or grounds.

The product has drawn criticism from environmental groups because the plastic packs and used grounds end up in landfills and can’t be recycled. Keurig estimates 9.8 billion K-Cup packs were sold in the year ended Sept. 27, up 13 percent. In a statement on its website, the company said it is “committed to making 100 percent of all K-Cup packs recyclable by 2020.”

Slowing Demand

By some measures, coffee demand is dropping. Sales at supermarkets, drug stores and other retail outlets, excluding restaurants and coffee houses, fell 1.4 percent in the 52 weeks through March 22, IRI estimates. Except for single-serve, sales declined in every category, from ground and instant coffees to whole beans, the data show.

The percentage of Americans who drink coffee daily fell in the 12 months through March to 59 percent from 63 percent two years earlier, according to an annual survey conducted by the National Coffee Association.

A demand slowdown in the biggest consuming country comes as rains improve the production outlook in Brazil, the largest grower and exporter, after two seasons of sub-par production that included an unprecedented drought in 2014. Arabica coffee has tumbled 15 percent this year to $1.415 a pound on ICE Futures U.S. in New York, even before Brazilian farmers start harvesting the crop in May.

Rising Output

Volcafe, the coffee unit of ED&F Man, said in February that Brazil will boost output this year to 49.5 million bags from 47 million in 2014. A bag weighs 60 kilograms, or 132 pounds.

“The penetration of single-serve coffee in the U.S., predominantly K-cups, has had a significant long-term impact on consumption,” Ross Colbert, a New York-based global beverage strategist at Rabobank International, said in a telephone interview. “Adopting K-cups adds convenience, but at the same time, given the value, consumers are more disciplined about their usage pattern.”

Disruptive Development

The industry hasn’t seen such a disruptive development since Starbucks began its expansion almost three decades ago, helping to popularize the sale of high-end coffees and teas globally, said Ric Rhinehart, executive director of the Specialty Coffee Association of America in Santa Ana, California.

“Demand has grown astronomically,” Rhinehart said.

Seattle-based Starbucks went from 33 stores in just a few cities in 1988 to more than 20,000 last year across the globe, data on the company’s website show. Starbucks offered its first K-cup packs in 2011.

Mr. Coffee

Before Starbucks made it cool to spend almost $5 on a Caramel Macchiato, the biggest influences on coffee demand were the Mr. Coffee brewer that baseball icon Joe DiMaggio pitched in television commercials in the 1970s, Rhinehart said.

Single serve has been the next big thing, and it “really took off in the past five years with Keurig,” he said. “I expect the category to continue growing, although at a slower pace.”

  • 50%-70% of wireless customers overpay: Consumer Reports
  • Special prices readily available for disgruntled customers

Michael McCormack has followed the wireless industry professionally for years, and he’s also a customer. Like the rest of us, he doesn’t like overpaying for a mobile-phone plan.

So when the Jefferies LLC analyst spotted a T-Mobile US Inc. promotion offering four lines for $150 a month -- $40 less than he was being charged -- he promptly called the company to ask to be switched to a new plan. T-Mobile agreed.

Easy enough. But McCormack has the advantage of studying price changes as part of his job. The rest of us aren’t paying that much attention, and we’re probably paying too much.

“It’s the minority of people who watch this every day and move to lower price points,” said McCormack.

As the wireless market matures and competition increases, consumers tend to be loyal to a fault: About 6 percent of 90,000 people recently surveyed by Consumer Reports switched providers in the past year. Almost half of those people saw their wireless bill decrease by $20 or more a month, the survey found.

As many as 50 percent to 70 percent of Americans overpay for mobile-phone plans, according to Michael Gikas, senior editor for electronics and technology at Consumer Reports. They should be paying no more than $50 per phone line instead of about $100, Gikas said.

“Carriers, by and large, unless you make a move, aren’t likely to inform you,” Gikas said. “They’ll never call you to tell you how to save money if you are already their customer.”

Since T-Mobile began a price war in 2013, rates can change weekly, say Roger Entner, an analyst at Recon Analytics, and it’s up to consumers to stay on top of them.

“It basically pays to check all the time and pick a better plan as operators are not automatically moving customers to the best plan,” he said. “That’s the customer’s responsibility.”

Wireless carriers have always offered special prices to customers threatening to leave, said Craig Moffett, an analyst at MoffettNathanson LLC.

“It is the nature of the telecom industry that it is always more economical for a carrier to offer low promotional prices rather than to cut rates to existing subscribers,” Moffett said. “But that inevitably means that at any given time a very large part of America is paying something more than the best available rates.”

Some customers may be reluctant to leave because they’re happy with their service. Or they may simply be too busy to go through the hassle of calling their provider to switch to a different plan -- or press for a lower rate. And some carriers may have more subscribers overpaying than others.

Who’s Paying What?

Verizon Communications Inc. spokesman Chuck Hamby said the New York-based carrier focuses on delivering quality service and working with customers “one-on-one.” This has led to the lowest rate of churn, or customer defections, in the industry, he said.

A spokesman for Overland Park, Kansas-based Sprint Corp. didn’t immediately respond to messages seeking comment. Spokeswomen for AT&T Inc. and T-Mobile said their customers consider the features of their wireless plans as well as the price when making buying decisions.

Among the four nationwide carriers, T-Mobile has already moved many customers to lower-cost plans while AT&T has been more responsive to industry price cuts by reducing prices and increasing data allotments. “It’s mostly Verizon and Sprint that has a base that clearly is paying more than customers just coming in,” McCormack said.

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