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    Amazon Crisis

    Stephen Foley Apr 28, 2011

    Amazon Server Crisis

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        Cytes in the Amazon Crisis project

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            Amazon Post Mortem

            what went wrong
            Cyted by
            Stephen Foley on Apr 29, 2011

            That said, we think we can improve in this area. We switched to more regular updates part of the way through this event and plan to continue with similar frequency of updates in the future. In addition, we are already working on how we can staff our developer support team more expansively in an event such as this, and organize to provide early and meaningful information, while still avoiding speculation.

            We also can do a better job of making it easier for customers to tell if their resources have been impacted, and we are developing tools to allow you to see via the APIs if your instances are impaired.

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            Summary of the Amazon EC2 and Amazon RDS Service Disruption

            what went wrong
            Cyted by
            Stephen Foley on Apr 29, 2011

            The configuration change was to upgrade the capacity of the primary network. During the change, one of the standard steps is to shift traffic off of one of the redundant routers in the primary EBS network to allow the upgrade to happen. The traffic shift was executed incorrectly and rather than routing the traffic to the other router on the primary network, the traffic was routed onto the lower capacity redundant EBS network. For a portion of the EBS cluster in the affected Availability Zone, this meant that they did not have a functioning primary or secondary network because traffic was purposely shifted away from the primary network and the secondary network couldn’t handle the traffic level it was receiving.

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            AWS Developer Forums: Crying in Forum Gets Results, ...

            Premium Support
            Cyted by
            Stephen Foley on Apr 28, 2011

            Maybe after more than 36 hours of canned, "Look at the amazon status page" (really? that never crossed my mind, I've just been reading the front page of yahoo's tech news to get my updates) I can get some support!

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            AWS Developer Forums: Don't bother with Premium Support ...

            Premium Support
            Cyted by
            Stephen Foley on Apr 28, 2011

            Still nothing but canned bs responses and ignoring my questions from the Premium Support. Save your money.

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            Cloud Computing, Cloud Hosting & Online Storage by Rackspace Hosting. Mosso is now the Rackspace Cloud.

            Service
            Cyted by
            Stephen Foley on Apr 28, 2011

            Rackspace

            We consider it our mission in life to ensure that your experience as a Rackspace Cloud customer is exactly what you expect it to be:
            easy, reliable—heck, even fun. Our people make the difference! You'll get round-the-clock access to friendly, technical experts
            who are passionate about the Cloud. By phone, live chat, email or online ticket.

            You can also enjoy our world-class Managed Service, which is ideal for any business or IT department that needs the on-demand availability,
            flexibility, and scalability of Cloud computing, but doesn’t have the in-house resources to manage it directly 24x7x365.

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            AWS Developer Forums: Rackspace, GoGrid, StormonDemand and ...

            Alternatives
            Cyted by
            Stephen Foley on Apr 28, 2011

            Rackspace, GoGrid, StormonDemand and Others

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            Buzzblog: Where is Amazon's public apology?

            no public apology
            Cyted by
            Stephen Foley on Apr 28, 2011

            Let me apologize in advance if I have somehow overlooked it, but here we are five days after the start of Amazon's calamitous EC2 collapse and the company has yet to issue a public apology.

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            AWS Developer Forums: What's with changing back to ...

            not right
            Cyted by
            Stephen Foley on Apr 28, 2011

            I have one of these stuck volumes. It has been stuck for a number of days now. I am experiencing a disruption to service as are my clients. It is not a performance issue, there in no performance issue as there is no service to perform in. It has been and continues to be a Service Disruption.